Contact
Talk to a person
There is no ticket queue and no chatbot. Mail reaches someone who can change the thing you are writing about.
We aim to reply within two working days. Include the email you signed up with so the account can be found.
Something in a question is wrong
An answer key that disagrees with you, audio that will not play, a score that makes no sense. Send the reference number shown under the question — every question has one — and what you expected.
Billing, refunds or an invoice
Payments are handled by Polar, who are the seller of record. They can action refunds directly, but write here first and we will sort it either way.
Buying for a school or agency
Tell us roughly how many students and when you need them started. Seats are priced in bands and we will quote against your actual number.
Data, deletion, or a privacy question
Ask for your data or its deletion from the address you signed up with, and we will confirm once it is done.
What speeds things up
The question reference number, the browser you were using, and what you expected to happen instead. For anything involving audio, whether you were on a phone or a computer matters more than it sounds — speech recognition behaves differently on each.